Improve Communication and Onboarding inRetail Industry.
Customer experience begins with the interaction with the salesperson.
Frontline employees are the primary source of information about products and promotions for customers, acting as advisors during the purchasing process. To fulfil these roles, excellent knowledge of the offerings is essential. Delivering up-to-date information and micro-trainings directly to phones is the fastest, most effective, and cost-efficient method for developing employee skills.
Challenges in the Retail Industry
Inefficient onboarding
High employee turnover and a dynamic range of products demand significant resources or a flexible approach.
Lack of Goal Orientation
Teams perform better and more efficiently when they clearly understand their goals and see the progress.
Low Employee Engagement and Identification with the Organization
Employees in dispersed teams require additional, engaging communication to strengthen their sense of belonging to the team.
Flexible Training Programs
Personalised micro-training programs in the app help build and maintain employee knowledge from day one.
Gamified Real-time Results
Current results and metrics presented in an attractive graphical form are displayed separately for each team and employee.
Corporate Communication and Feedback Culture
Regular communication of company values, achievements, and events, combined with flexible surveys and a messaging system, creates a space that integrates teams.
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